|Public limited company|
|Traded as||LSE: DC.|
Carphone Warehouse Group
|Founded||7 August 2014|
|Headquarters||Acton, London, United Kingdom|
Number of locations
|2,139 stores (2017)|
|United Kingdom, Ireland, Mainland Europe|
(Group Chief Executive)
|Revenue||£10,433 million (2019)|
|£322 million (2019)|
|£(320) million (2019)|
Number of employees
Dixons Carphone plc is a British multinational electrical and telecommunications retailer and services company headquartered in London, formed on 7 August 2014 by the merger of Dixons Retail and Carphone Warehouse Group. It is listed on the London Stock Exchange, and is a constituent of the FTSE 250 Index.
The company operates under a number of brands in the United Kingdom, Ireland and mainland Europe. These include Currys, PC World, Team Knowhow and Carphone Warehouse in the United Kingdom; Dixons Travel in airports in the United Kingdom, Ireland and Oslo; Currys PC World and Carphone Warehouse in the Republic of Ireland; Elkjøp in Norway; Elgiganten/Gigantti in the other Nordic countries; and Kotsovolos in Greece.
Following shareholder agreement in July 2014, the £3.8 billion merged entity was launched on 7 August 2014; on the first day of trading the shares in the merged business were owned 50:50 by the former Dixons Retail and former Carphone Warehouse shareholders. Carphone Warehouse's Sir Charles Dunstone was appointed chairman, and Sebastian James became Chief Executive.
On the first day of trading, the company opened Carphone Warehouse concessions in seven PC World or Currys stores. In December 2016, Dixons and SSE, a domestic energy supplier, announced a partnership to provide "connected home" services in the United Kingdom.
In January 2018, Sebastian James resigned as Chief Executive to become President and Managing Director of Boots UK. Alex Baldock left his previous role as Chief Executive of Shop Direct (the company responsible for brands such as Very and Littlewoods) to succeed James as Chief Executive of Dixons Carphone.
In March 2019, Dixons Carphone was given a £29.1m fine from the Financial Conduct Authority (FCA) for mis-selling its Geek Squad service. The FCA found that the company's staff were trained to sell the service to customers who already had an insurance cover. During the period under investigation, between 1 December 2008 and 30 June 2015, Carphone Warehouse sold Geek Squad policies worth more than £444.7m.
Dixons Carphone did not contest the FCA's findings and qualified for a 30% discount, reducing the fine from £41.6m. In June 2019, shares in Dixons Carphone fell almost 20% following a significant decline in full year profits, mainly caused by consumers' growing delay in upgrading their mobile phones.
The company owns the following brands:
The KnowHow brand is also present in the Nordic stores.